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Support

Questions, answered.

Can’t find what you need? Email [email protected] and a person will get back to you.

Do my friends need Huiora?

No. Anyone can answer from a private link in any browser. If they join later with the same email, the plan is waiting for them.

Does Huiora track where I am?

No. Huiora knows the cities you choose: your home city and any you watch. With new-city check-ins turned on (optional, coming soon), it checks which city you’re in from time to time and keeps only the city. When you arrive somewhere new, it tells the people you chose in advance (a group, or individual people), and only those near that city. You choose who, and you can change it or turn it off any time.

Can I use Huiora for work?

Yes. Make private groups for clients and colleagues, and send an I’m Coming before a work trip: only the people in that city hear about it. Groups are private, so a client never sees your other groups or who else you invited.

Who sees my plans?

Only the people you send them to. People you invite don’t see each other unless they say Yes.

What does “near” mean?

Within about 10 miles of the place. Friends further out can watch the city to hear about plans there.

Why did only some of my group get my I’m Coming?

I’m Coming only tells people who live near the place, watch it, or will be there at the same time. The review page before you send shows who and why.

Is my birthday shown to everyone?

Only if you choose to share it, and then only the day and month, never the year. It appears in your friends’ Don’t forget. Change it any time in Profile → About you.

What happens if more than 20 people match on Free?

The plan still goes out: the first 20 get it (people you picked by name first, then those who live nearest). Plus tells up to 100.

Is there an iPhone or Android app?

They’re on the way. Until then, Huiora works in any browser on your phone or computer, and you can add it to your home screen.

How do I delete my account?

In Profile → Delete account, or see how to delete your account. Everything is removed.

Can I add plans to my calendar?

Yes. Every plan has Add to calendar (Google, Outlook or Apple). With Plus or Pro you can also subscribe once and all your plans appear in your calendar and stay up to date.

What if a plan changes?

The organizer opens the plan and taps Edit plan. They choose whether everyone is told about the change; either way the plan shows the new details.

Will Huiora remind me?

Yes: the day before each plan you organize or said yes or maybe to, at 9 am where the plan is. Plus and Pro can choose a week before, 3 days before or the morning of as well. You can turn reminders off on any plan.

Can I get my data?

Yes: Profile → Download my data gives you everything in one file, on any plan.

Still stuck?

Tell us what happened and, if you can, which device and browser you were using.

Email support

Found something unsafe? Report the person or message in the app, or email us; we look at every report.